FAQ - Frequently Asked Questions

What are your store hours?

Tuesday through Friday 12-6 pm. Online shopping is available 24/7.

What is your address?

4432 Pearl Avenue, San Jose, California, USA 

Do you have sit-down service?

No, we are a tea shop where you can buy to take home and bake, or you can order online for pickup, or order online for shipping.

Do you cater events?

We do, though we ask that you pick up your order before the event, because we do not serve at events. We're perfect for catering your afternoon teas and other special events such as baby showers, weddings, birthdays, memorials, and any time! When ordering, please give us enough lead time to make the products you want, and arrange for pickup at the shop.

I am planning a special event. Should I just order online or talk to you first?

Please talk to us first, whether in an email, or a phone call at our shop. That way we can find out what you want, how we might be able to customize it for you, and then we'll create an invoice for your event, and email it to you.

How do I track my package once you've shipped it? What do I do if it's late?

All our shipped orders are sent via Priority Mail with USPS or faster delivery service, so you should receive a tracking number immediately on the day we send out your package. You should be able to click on the tracking number to check the status of your package, or you can copy the number and paste it into your browser to track it (most browsers are smart enough to recognize that your number is a tracking number). If that doesn't work, go here to check the status of your package: https://www.usps.com

If your package seems to be taking longer than it should to arrive, please check once more with USPS, as they are the ones who can best tell you the status. However, if you wish, please also let us know that something is amiss, and we will do our utmost best to work with you on locating the package. Please understand that we do our best to get your shipment out to you in a timely manner, and when you receive the shipment notification, that means we have done our part and sent out the package.

What handy tips do you have for ordering frozen boxes?

When ordering, please remember to give us a phone number where you can be reached easily during the day, so if there is an issue when your order ships we can contact you. Please also be at the location when you receive your box, so it doesn't sit out on the porch or mail room. Freeze all items immediately upon receipt for best results, or refrigerate if you will be eating them that day.

Do you take orders over the phone?

We do not, but we can certainly answer questions for you! It's best to order online for shipping, and you can either order online for pickup at the store, or walk in and buy what you wish.

What is the best way to order gift boxes and hampers?

Online is best.

How long does it take for a gift/tea box to be ready for pickup or shipping?

Gift box orders generally need at least 24-48 hours before it will be ready for shipping or pickup. We do not ship on Thursdays or Fridays unless the shipping method will guarantee Saturday delivery, as we don't want our products to be spoiled in transit.

Can I order ahead more than a week?

If it's for what we have in stock, we ask that you order and schedule a pickup within 4 business days. Space is limited and we don't want to lose your order, and sometimes customers forget.

If you are ordering for a special event big or small, however, please reach out to us as soon as possible so we can help you plan, and we can then get your order in to our production schedule. Special events sometimes require a larger amount of one or more products, so we will need to make room in our schedule to accommodate. We love special projects, so please call us!

I would like to order scones. Do you make them on demand or are they available any time at the shop?

We make all our scones to order, so they will be the freshest possible. You can order half batches (4), full batches (8), fairy scones (starting at 6 ct.) and tea scones (16). That does mean, however, that we don't sell single scones at the shop.

I love caramel apples! Do you have them at the shop?

We make caramel apples on demand, and just need at least a 2-hour window for us to make them. We also ask for a two-apple minimum. They are made using Granny Smith apples, and our fresh handmade caramel. Nuts are optional, of course.